Message center and how to use it?

PURCHASER has its own inbuilt messaging system. The messaging system on an e-commerce multivendor store is an essential tool for communication between buyers and sellers. It allows them to exchange information about products, shipping, and other details related to the transaction. The messaging system provides a secure and convenient platform for communication that ensures that all parties are on the same page.

Furthermore, there is a separate messaging system for communication with the admin.

To use the messaging system on a PURCHASER multivendor store, follow the guidelines below:

STEP 1

Login to your PURCHASER multivendor store and go to the vendor panel.

STEP 2

In a vendor panel, navigate to the "Message Center" and select "Customer Communication". Here you can communicate with the buyers and answer their queries. The search option on the right-hand side provides you assistance to navigate to any specific conversation. You can search the conversation either by the customer's name or by using the time period as a filter.

STEP 3

The feature of advanced search is also available in the search options to further ease the process.

STEP 4

In the "Message Center", click on "Admin Communication". The feature of search is also available in Admin Communication. To start a new conservation click on the plus button in the top right corner.

Note: Always start a new conservation if there is a change of topic/issue. If you have to talk about any previous issue then it is advised to use the relative conversation in the "Admin Conversation".

STEP 5

Once you have clicked on the plus button, a new window will open. Please fill in the Subject and write your message. After typing the message, click on the "Send" button. The example has been given below.

STEP 6

You can check your conversations in the "Admin Communication". Any new message will be visible on the chat screen.

STEP 7

Open the conversation that you want to view. You can also reply to new messages here. 

By following these guidelines, you can use the messaging system on a PURCHASER e-commerce multivendor store effectively and ensure a smooth transaction.