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Return & Replacement Form

RETURNS

  1. Ultimate Direction® will honor returns for orders placed on our website (excluding items noted as “final sale” or items received as a gifting promotion) within 30 days of the original purchase date for a full refund. To be eligible, items must be returned in brand new unused condition, with all original product packaging (including tags), and any safety seals unbroken.
  2. Original order shipping charges will not be refunded.
  3. The cost of any return shipping is the responsibility of the customer
  4. Gift returns will be refunded to the original purchaser. We apologize for any inconvenience this may cause. Ultimate Direction® is not responsible for your return until it is received at our distribution center. We recommend that you provide a tracking number to us for reference.
  5. If you receive an item other than what you ordered, or if the item appears to be defective, damaged, or missing please reach out to customer service directly at run@ultimatedirection.com or call us at 1.800.426.7229 and we will be happy to assist you.

EXCHANGERS

If you need a different size, color, or product please return your item(s) for a refund and place a new order at your convenience. We process refunds within 1-2 weeks upon receipt of your return. Placing a new order before receiving your refund ensures that you will get your new item quickly, while the item is still in stock.

REFUNDS

You will see your refund within 1-2 weeks from the date we receive your return. If items are not returned in new, unused condition with all original product packaging including tags, they will be returned to you with no refund.